Preparing for Winter Weather, Frigid Temperatures

What you should know to stay safe and informed

PSE&G is ready for the winter weather that is forecast for our service territory beginning late Sunday, January 25, into Monday, January 26, with the potential for significant snowfall and extended frigid temperatures. Snow and ice can bring hazards that disrupt power. We are ready to respond to potential power outages and handle increased requests to repair heating systems for our customers. PSE&G is committed to providing customers with safe and reliable service regardless of weather conditions.

We are keeping a close eye on the weather reports and are well prepared to respond to any impacts from the expected storm. The company’s call center is fully staffed and prepared to handle increased call volume. PSE&G crews are ready 24-7 to restore potential service interruptions and additional appliance service technicians and staff have also been scheduled to respond to increased requests for heating system repairs during the storm.

We remind customers that they are responsible for providing safe access to premises for a PSE&G service call, including keeping walkways and driveways clear of snow and ice. They should also keep outside gas meters clear of snow and ice to avoid blocking a regulator vent. Be careful when removing snow around meters; any damage to the gas meter could create a leak hazard.

We encourage you to take the time now to prepare ahead of a weather event – including knowing how to report an outage and how to stay safe and connected to PSE&G during winter weather.

Stay safe and informed

Stay away from downed wires; they should always be considered “live.” Stay at least 30 feet away from downed lines. Don’t go near the pole or anything touching the line, and don't drive over – and don’t stand near - downed wires. Immediately contact PSE&G at 1-800-436-PSEG (7734), or through our mobile app or website, to report downed wires and dial 911 if an immediate hazard exists.

Downed wires can potentially be hidden in standing water. Be aware that electric current passes easily through water, so if you encounter large pools of standing water, stop, back up, and choose another path.

If you have a power generator:

Always operate your generator according to the directions in the owner's manual. If you no longer have the manual, you may be able to find it online by searching for the make and model number of your generator.
Never use a generator or other fuel-powered machines inside. Generators can produce 100 times more carbon monoxide (CO) than a car. Hazardous CO fumes are odorless and can quickly overwhelm you in minutes if a generator is used indoors, even with doors and windows open. This includes outbuildings like sheds or garages.
Keep the generator at least 20 feet away from doors, windows and vents that could allow carbon monoxide to come indoors. If you start to feel sick, dizzy, or weak while using a generator, get fresh air RIGHT AWAY - DO NOT DELAY.
Install CO alarms in central locations on every level of your home to provide early warning of accumulating carbon monoxide.

If you smell a gas odor, immediately exit the building, move at least 350 feet away and call PSE&G at 1-800-880-PSEG (7734) OR call 911. 

If you (or a member of your household) rely on electricity to operate life-sustaining equipment, please notify PSE&G. To learn more, visit pseg.com/life or call 1-800-436-PSEG (7734).

If you’re our customer and need heating system repair, schedule an appointment via pseg.com/myaccount or call 1-800-350-PSEG (7734).

Know how to report and track an outage:

Download the PSE&G mobile app and log in using your My Account password to report and track an outage, including restoration times, crew status and more.

Register for MyAlerts to report outages and get text/email updates about the status of your outage. Just text "REG" to 4PSEG (47734). Report an outage by texting "OUT" to 4PSEG.

Visit our Outage Center to report an outage, view our Outage Map for outage information and restoration times. You can also access important safety information to help you before, during and after a storm.

Call PSE&G's Customer Service line at 1-800-436-PSEG (7734).

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